The future of finance speaks your language

Get insights from 1,500 financial services professionals on how AI is reshaping the multilingual customer experience—and the final steps to delivering personalized communication at scale.

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Personalization is your most valuable asset

For financial services firms, multilingual experiences that make customers feel understood—and boost the bottom line—are closer than ever.

Find out:

Why CX teams are now among the fastest adopters of AI—not just in financial services, but across industries
Where generalized AI works, and where it falls short in regulated, global markets
How specialized Language AI helps financial services deliver clarity and trust, wherever customers are

These are the top 5 reasons CX teams use AI

The multilingual customer journey has never been so efficient.

16%

Improving service quality and speed

12%

Streamlining internal workflows and approvals

12%

Reducing workload and manual translation tasks

11%

Enabling multilingual collaboration across teams

11%

Improving training and onboarding materials

The multilingual CX challenge is bigger than ever

Global reach doesn’t always mean global fluency.

61% of finance professionals say cross-border activity now makes up half their daily workload

4 out of 5 say their firm struggles to hire staff who can communicate effectively across languages and regions

85% report that language barriers slow down customer-facing activity

"[DeepL] does basically flawless translations in a number of languages. So, we communicate entirely in English internally and have DeepL translate for our external…

Sebastian SiemiatkowskiCEO, Klarna